Digital Onboarding · 2024
Utilizing gamification to streamline how members get started on their Oscar plan, raising onboarding completion rates by 30%.
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Live Chat · 2024
Led design to enable AI-assisted real-time messaging with Oscar customer service to speed up response times and increase member satisfaction.
LLM Playground · 2024
Designed an internal tool for Oscar employees to experiment with AI and LLMs.
Prior Authorizations · 2025
Promoting transparency to reduce inbounds for one of Oscar’s highest escalated call intents.
Select primary care provider · 2024
Enabling Oscar members to self-select their primary care provider right in their portal, preventing any gaps in care.
Smart filters · 2024
Simplifying how members find a provider that fits their needs.
